Post by account_disabled on Dec 14, 2023 7:09:58 GMT
Consequently, making the business healthier and more profitable in the medium and long term. Customer experience In addition to ensuring that the customer stays, the Customer Success professional helps them have a much more satisfactory experience while they are with your company . This is so, because the condition for this work is proximity to the client, close follow-up, guarantee of results - and that is what every client wants to be satisfied. A satisfied customer is the best advertising Taking into account the customer experience, we must highlight the importance of above-average service so that the customer not only feels satisfied, but also becomes an " advocate" for your brand and, in this way, recommends you.
and help you gain new clients. The Customer Success area is also a source Phone Number List of income for companies , as it identifies opportunities, for example new services or products based on current customer demands. Customer feedback is the best inspiration for new products or services, or even improvements. Customer Success is the best source of customer feedback ! Customer Success , attention and support: understand the differences You're probably wondering, why create a new name for the account manager, customer service, or even technical support? There's the deception! Several companies that decide to implement Customer Success do not take into account the necessary cultural and operational changes for Customer Success to be, indeed, a success! Customer Success When we talk about service, we generally work with an account manager, mainly in advertising and propaganda agencies.
They work with a portfolio of clients and account managers specific to segment or some other criteria adopted by that company. We are talking here about the professional who takes care of the briefings , making the bridge between the creation, for example, and the client, translating their expectations, to transform them into deliverables. The service professional within an agency is also responsible for researching and comparing the market , bringing ideas to the client, helping them in the direction of their advertising campaigns, for example. In this last aspect we can say that the role of Customer Success is similar to that of the account manager, since they must know the market, its trends, opportunities and threats for their clients, acting proactively, foreseeing and proposing the best solutions.
and help you gain new clients. The Customer Success area is also a source Phone Number List of income for companies , as it identifies opportunities, for example new services or products based on current customer demands. Customer feedback is the best inspiration for new products or services, or even improvements. Customer Success is the best source of customer feedback ! Customer Success , attention and support: understand the differences You're probably wondering, why create a new name for the account manager, customer service, or even technical support? There's the deception! Several companies that decide to implement Customer Success do not take into account the necessary cultural and operational changes for Customer Success to be, indeed, a success! Customer Success When we talk about service, we generally work with an account manager, mainly in advertising and propaganda agencies.
They work with a portfolio of clients and account managers specific to segment or some other criteria adopted by that company. We are talking here about the professional who takes care of the briefings , making the bridge between the creation, for example, and the client, translating their expectations, to transform them into deliverables. The service professional within an agency is also responsible for researching and comparing the market , bringing ideas to the client, helping them in the direction of their advertising campaigns, for example. In this last aspect we can say that the role of Customer Success is similar to that of the account manager, since they must know the market, its trends, opportunities and threats for their clients, acting proactively, foreseeing and proposing the best solutions.